The people behind the framework
Contributors
Distilled CS is an open, vendor-neutral framework built in the open. It exists because Customer Success deserves a shared language for strategy and maturity — one that isn't tied to any tool, vendor, or playbook-for-sale.
Maintainers
Want to contribute?
Distilled CS gets better when practitioners share what works. Whether it's a new playbook, a metric refinement, a correction, or just feedback — every contribution helps.
- Open an issue to suggest a change, report a problem, or propose a new playbook or metric.
- Share your experience — what worked, what didn't, and what's missing from your stage.