The people behind the framework

Contributors

Distilled CS is an open, vendor-neutral framework built in the open. It exists because Customer Success deserves a shared language for strategy and maturity — one that isn't tied to any tool, vendor, or playbook-for-sale.

Maintainers

Saneesh

Creator & Maintainer

Customer Success practitioner. Started Distilled CS as an open, vendor-neutral way for CS teams to assess their maturity and figure out what to do next.

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Coming soon

Want to contribute?

Distilled CS gets better when practitioners share what works. Whether it's a new playbook, a metric refinement, a correction, or just feedback, contributions of any size will be welcome once the repository is public.

Open an issue to suggest a change, report a bug, or propose a new playbook or metric.
Submit a pull request with edits to the framework data, content, or site.
Share your experience, what worked, what didn't, and what's missing from your stage.

View on GitHub Open an Issue